BOOKINGS ARE NON-REFUNDABLE, AND CANNOT BE RESCHEDULED. Once purchased, tickets CANNOT be refunded and CANNOT be rescheduled because your space is being guaranteed for the selected time slot.
Read your confirmation email and take note of the Suite # of your selected game. Games cannot be delayed if you end up at the wrong location!
Games begin PROMPTLY at their posted start time, you MUST arrive 15-20 minutes before game time.
Groups with any player under 16 years old MUST have an adult (18+) player with them.
No children under the age of 7 will be allowed in our escape rooms.
If you wish to include children aged 7 - 10 years old, you must PAY to book the entire room (private event).
If you are wanting to play a game you have already attempted, you MUST book the entire room.
To ensure you get the whole room reserved for your party, you must purchase every available slot for your chosen game. Make sure that your reservation is labeled (Private Event) to prevent other players from booking into the same room.
If your group has more than the maximum players allowed in a game, call us and we may be able to accommodate you!